Privacy Policy | fubo888 Official Online Casino Malaysia

Last Updated: 2026-08-18

Privacy at a Glance

  • What we collect: Identity, payment, and device data.
  • Why we collect it: To manage accounts, verify age, and process payouts.
  • Who sees it: Only our team and essential partner service providers.
  • Retention: Kept for the account lifetime plus legal requirements in Malaysia.
  • Control: You can request access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how fubo888 collects, uses, and protects the personal information of our users in Malaysia. By using our services, you agree to the practices described in this policy.

This policy applies solely to the services provided on this website. It does not extend to third-party websites, payment gateways, or external links you may visit after leaving our platform.

2. Personal Information We Collect

Account & Identity

Information provided during registration to establish your identity and ensure you are of legal gaming age.

Verification Documents

Copies of identity proofs used for KYC (Know Your Customer) to prevent fraud and secure your account.

Payment Data

Transaction details and payment method information required to process deposits and withdrawals in MYR.

Gaming Activity

Records of bets, winnings, and game preferences to optimize your experience and detect irregular patterns.

Technical Data

IP addresses, browser type, device identifiers, and operating system used to access the platform.

Support Records

Communications sent to our support team regarding account issues or general inquiries.

3. How We Collect Data

We obtain information through three primary channels:

  • Directly from you: When you register, update your profile, or contact support.
  • Automatically: Via cookies and system logs during your interaction with our site.
  • Partner Providers: Through trusted payment processors and identity verification services.

4. Why We Use Data

Your data is used strictly for the following purposes:

  • Managing your account and providing platform services.
  • Processing deposits and facilitating withdrawals.
  • Verifying age and identity to prevent underage gambling.
  • Preventing fraud, money laundering, and multi-accounting.
  • Sending marketing communications (only where explicit consent is given).
  • Complying with legal obligations applicable to gambling operators.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Technical & Payment Partners: Providers who process transactions and maintain site infrastructure.
  • Verification Services: Partners who help us confirm identity and age.
  • Legal Authorities: When required by law or to investigate fraudulent activity.

6. How We Protect Data

We implement industry-standard safeguards to keep your information secure:

  • Encryption of data during transit between your device and our servers.
  • Restricted internal access to sensitive data on a need-to-know basis.
  • Isolation of payment processing data to secure environments.
  • Continuous monitoring of system logs to detect unauthorized access.

7. Cookies and Tracking

We use cookies to remember your preferences and ensure a seamless login experience. For detailed information on how we use these technologies, please visit our Cookie Policy.

8. Your Rights

You have the following rights regarding your personal data:

Access & Correction

You may request a copy of your data or correct any inaccuracies via support.

Deletion & Portability

You can request the deletion of your account and associated data where applicable.

Objection & Withdrawal

You may withdraw consent for marketing or object to certain data processing.

Retention Note

Note that certain data must be kept even after account closure to comply with anti-money laundering rules.

To exercise these rights, please contact our support team via the channels available on this site.

9. How Long We Retain Data

We retain your personal information for the duration of your active account lifecycle. Once an account is closed, we maintain necessary records for the timeframe required by applicable law in Malaysia to fulfill legal, tax, and regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, that account will be closed immediately and any funds will be handled according to our terms.

Parents or guardians who believe a minor is using our platform should report this immediately via our support page.

11. Cross-Border Transfers

To provide a global-standard gaming experience, some of our service providers operate outside of Malaysia. We ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.

12. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates are published directly on this page. We encourage you to check the "Last Updated" date at the top of the page periodically.

13. Contact Us

If you have any questions or concerns regarding your privacy or the processing of your data, please reach out to us through our official support channels.

Visit Support Center